Claire Smith

Head of Community Transport and Stakeholder Engagement


D: 020 7275 2433 / 020 7501 8982


(Claire joined HCT in November 2014, from Nacro, the UK’s largest national crime reduction charity, where she was the service manager of a flagship helpline.

Prior to this, she worked as an Assistant Director for School-Home Support, a national children’s charity that supports vulnerable children and young people, working with them and their families to help overcome the barriers that are preventing them from being in school, ready to learn. This built on eight years of increasingly senior roles at Catch22, another national crime reduction charity working with the most disadvantaged and vulnerable young people in our society, with her final 5 years in Hackney leading a pupil referral unit and youth inclusion project.

Claire's passion for working with, supporting and enabling people brought her to the role of Head of Community Transport and Stakeholder Engagement).

Pamela Mooroogan

Community Transport Manager


D: 020 7275 2437

Pamela joined HCT in 2004 as Transport Coordination Centre Supervisor. She progressed on to Transport Coordination Centre Manager, and was responsible for the day to day operations of TCC and it’s services, as well as leading the team. In 2016, her passion and drive led her to commence the role of Community Transport Manager.

Within this role, Pamela oversees Group Transport in Hackney, Haringey, Camden, Islington, Lambeth and Southwark; as well as managing the operational team, supporting drivers, our fleet, training, and implementing new policies and procedures. She has built up an array of knowledge and skills, as well as an excellent understanding of community transport and the service users.

Lee Clarke-Wills

Service Delivery Supervisor, Haringey


D: 020 7275 2490

Lee joined HCT in 2008 as a driver for the Dial-A-Ride contracts that were being led by HCT. She knew the work very well as she had worked directly for DAR whilst studying for her degree at university.

In February 2009 Lee progressed in HCT, and became the Service Delivery Supervisor in Haringey at the Selby Centre. Her role includes overseeing Dial-A-Ride on daily basis sorting out any issues with drivers, allocating drivers to routes and ensuring that the weekly rota is up to date. Lee has local responsibility for ensuring that the drivers MiDAS is up to date, as well as delivering the MiDAS training (including on road assessments) for Haringey. The service now operates from our Hackney depot, at Ash Grove, Mare Street.

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